Back office Outsourcing

First point of contact for all IT Related issues

First Point Of Contact For All IT Related Issues. Its Is A Multi-Dimensional Resource, Designated To Help In Reducing Downtime In IT Services And Functions And Making Them Available For Maximum Time. It Is Specially Focused On End User Functionality, And, Thus, Is Responsible For Quick Resolution Of Immediate Needs, Incidents And Technical Issues Of End Users.

We large-scale back office tasks off your place so your team can focus on what they do best

Our solutions

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Claim management

Our state of the art platforms helps provide support on a media of your choice. We offer voice and non voice support including but not limited to emails/ Web queries, chat and social media support on Facebook, Twitter, Google, Yelp and more.



We have our teams based within and outside the US giving you the flexibility of creating the right balance between onshore and offshore support.


IT Help Desk

We help you manage the order throughout its life cycle, assisting customers even before an order is placed right upto the time its delivered to the end customer.



An integral part of our support process is providing business insights and feedback to help the operations improve their performance by reducing errors and making changes in process flows where needed. This helps in improving the overall customer experience by reducing repeat queries thereby reducing cost.

How We Help

Advatix is a team of the world’s top supply chain and logistics experts with a laser focus on helping our clients transform their operating models and become the leader in their markets.

Cost Savings

By offering scalability and expertise, Advatix help desk support will be able to provide more cost efficiencies than an in-house set-up.

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We are specialists in running help desk operations. Working with us will result in improvements in quality of service accompanied by reduction in response time and complaint resolution.

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End to end visibility

The Advatix Command Centre provides end to end visibility across by network at all stages of supply chain management from procurement through delivery of finished goods to customers.

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An investment in knowledge
Pays the best interest.


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Business Impact

Advised a leading global private equity firm with over $20B in assets under
management with sector and company due-diligence, and multi-round negotiations
leading to a successful stake increase in a leading last-mile logistics provider.


Reduction of
over 42% in cost.

By offshoring the CX operations keeping only the critical team onshore. By centralizing the customer service operation to 1 offshore and 1 onshore location, we were able to help our customer run a centralized operation leading to standardized processes and also saving over 42% in annual costs


customer rate.

The customer was able to improve his call answer rate by over 29% by outsouring to advatix. In addition, we maintained the answers rates even during the peak when the volumes were up by 150% significantly improving the customer experience.

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Reduced turn
around time.

Reduced Turn Around time for queries : By using the Advatix solution, we are able to reduce the time for query resolution from over 24 hours to less than 4 hours. This was done by a combination of Advatix technology and manpower solution.

The Advatix difference

We bring deep domain expertise

to the Logistics and supply chain industry and hence our processes have been created by industry experts based on their on ground experience. We understand what the customers want and what works best for the customer and hence are able to provide support which works for everyone.

We are also able to leverage our proprietary tools

to further enhance the customer experience by creating systems which help reduce waste and avoid failures. This helps us improve on time delivery and mitigate any potential customer experience issues.

Execution Focussed

We put our money where our
mouth is. We stand by our
strategic recommendations
and will help you take it from
the boardroom to the
frontline with an actionable
execution roadmap.



Supply Chain 4.0:
to use your
supply chain for

Case Study

How we Helped a beauty brand expand the business.


Case Study

How we Helped a beauty brand expand the business.


Case Study

How we Helped a beauty brand expand the business.


How can we help you?

Here in brief we can talk about the value system, vision, growth and
sustainability. This section will take us to the Advatix difference page.